member of the human race

as Libyans why can we be so in-patient with one another??????

and have no element of customer service for our people?

i maybe, actually probably going Libya this year inshallah, and my Libyan passport has expired so i need to re-new my passport for the 3rd time, not that i have actually used it!

and that's another thing that's annoying why is it that you can only get a maximum of 4 years for a passport and only if its re-newed in Libya, last year i re-newed my passport at the London embassy and they gave me less than a year before it expired, so frustrating i swear.

anyway so theres this application form that you need to fill in, which is dated 2007!!! and i filled it in but i wasn't sure whether to send photos (last time they sent back the photos and used the old photo of me looking much younger) and how much it was gonna cost me, so my husband calls the embassy and some Libyan dude replies (not the sudani guy)my hubby asks him regarding the ijraat (procedures) around re-newing a passport, to which the man cuts him short and says check the website, it has all the details. my husband says to him ok but i don't have a computer on me at the moment and seeing how I've called now could you just let me know about what is needed exactly, to which the man says 'if i was to answer the phone for every person who calls asking questions like this, i would never get any work done' and said it in a very rude manner.

??????????? the mind boggles...

how about the fact that as part of the embassy job description, they are obliged to answer queries and help Libyans sort out passport issues!!!!!!!

my god things like this seriously annoy me.

I'm going to call the embassy on Monday and speak to whoever answers in English and see whether that will make any difference, and if it does its not gonna make happy, it will just confirm my theory that customer service does not exist in Libya or the Libyan embassy, maybe I'm generalising, but i will make it a point to research this when i go, maybe its civil servant jobs!

oh and the website is down, so how are people meant to check out passport information duuuuuuuh!!!